I am confronted with a chemical problem, but I have no idea of the analytical approach to implement, how to do it?
The POLYMEX laboratory has a service dedicated to customer advice. Our slogan "Being at your side to solve your problems" takes on its full meaning. We are attentive to your needs in order to set up analytical specifications that meet the problems you encounter.
Do not hesitate to contact us through the Chat, by phone at 04 88 293 169 or send us an email at contact@polymex.fr, to explain your problem to us.
I would like to request a quote, to which email address should I send my request?
To send your request, you can send us a message on the live chat, message section on the right of the web page. You can also go to the site in the "contact" section, or send your request to the following address: devis@polymex.fr . Your request will be processed within the day (average completion time = 24 hours).
How long is a quotation valid?
The validity of a quote is 3 months unless otherwise indicated in the price offer.
What quality certifications does POLYMEX have ?
POLYMEX has had a Quality Management System in place for many years, enabling it to meet customer requirements. The laboratory has been certified ISO 9001 : 2015 since 2017.
To which address should I send the samples?
Your samples can be sent to the following address:
Actipôle Saint Charles
131, 3ème rue
13710 Fuveau
France
An acknowledgement of receipt will confirm the arrival of your sample at POLYMEX laboratories. The latter will inform you of the provisional schedule and the date of the analysis report.
What are the company's opening hours? Is it possible to bring the samples directly to your laboratories?
We welcome you from Monday to Friday from 8:30 am to 6:00 pm in our premises located at the following address :
Actipôle Saint Charles
131, 3ème rue
13710 Fuveau
France
You can drop off your samples at this time.
How much material do I have to provide to perform the analyses?
The amount of material required to perform the analyses depends on the analytical techniques used. We indicate in the quotation the quantity of sample that is necessary to perform the desired service.
What type of vials should I use to send my samples?
It is preferable to use hermetic and inert flasks (glass type for liquids, bag or PP flask for solids). In the context of analyses of ultra volatile compounds, it is necessary to send your samples in an adapted packaging (cooler or ice pack).
In case of doubt, do not hesitate to ask us for the bottle adapted to your service.
What are the different analytical techniques available in your laboratory?
The laboratory has dedicated analytical techniques (Pyrolysis/GCMS, GC/MS/FID, UPLC/UV/TOF-MS, UPLC/MS/MS, IRTF, SEM/EDX, UV-Vis...) and works for the realization of complementary analyses with partner laboratories. Everything is done to allow you to have a global and complete analysis report allowing the resolution of your problem.
What are the lead times for an analysis?
The lead times vary according to the complexity of the tests. They are generally between 10 and 15 working days upon receipt of the samples and the order form. We have a reactivity package to respond to urgent analysis needs :
- Urgent turnaround time: Results delivered within 5 to 6 working days
- Ultra urgent turnaround time: Results delivered within 1 to 2 working days
These deadlines will be confirmed to you in the price offer and upon acknowledgement of receipt of the samples.
I have a question about the progress of my analyses, or about the results that have been communicated to me, who should I contact?
For any question concerning ongoing analyses or on an analysis report, you can call the laboratory on +33 04 88 293 169 or send an email to labo@polymex.fr.
How are the analysis results communicated?
The analysis results are sent by email in the form of an analysis report (PDF and word format). The report details the analytical techniques used, the analytical results accompanied by chromatograms or spectrograms, as well as a balance sheet/summary to respond to the issue at hand.
This report can be sent by post at the client's request.
What happens to my samples after analysis?
Once the analyses have been finalized, non-perishable solid samples (excluding liquids, volatile samples or other degradables) are stored in a sample library located in the laboratory during the current calendar year. They are then moved to the laboratory's archives for a period of 5 years.
If you wish to retrieve your samples after analysis, simply specify this when you request a quote. The return of the samples and the price will be stipulated in the quotation.
Does POLYMEX have CIR approvals ?
POLYMEX will be eligible in 2019 for the Research Tax Credit by the Ministry of Higher Education and Research. This approval will allow customers to deduct from their costs certain R & D services performed by the POLYMEX laboratory.
Info : The research tax credit (CIR) is a generic measure to support the research and development (R&D) activities of companies, without sector or size restrictions. Businesses that incur expenses for basic research and experimental development can benefit from the RTC by deducting them from their income tax under certain conditions. The RTC rate varies according to the amount of the investment (Source: https://www.service-public.fr/professionnels-entreprises/vosdroits/F23533).
If you wish to obtain further information, do not hesitate to write to us via the Contact form or directly on the Chat.
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